All Sales are final. Exchange and credits only, accept when otherwise stated. Specialty items are final sell.
Items are shipped from and should be sent back to:
The Black Doll Affair - PO Box 672671 - Marietta , GA. 30006
Time Frame: On our behalf, Returns may take up to two weeks to be processed through our Returns
Department. All returns for exchanges and/or refunds notifications must occur within 7 days of receipt of merchandise. After 7 days,this policy becomes null and void. The buyer is responsible for all return shipping charges. When buyer's items are ready to be shipped back to the buyer, using the same email address that the buyer used to make the original purchase, via a PayPal Shipping Request for Payment, we will bill for shipping. Until buyer pays for shipping, buyers items will not be shipped. We allow 5 days from the date of the Shipping Request for payment to be paid. After 5 days, this policy is null and void. We will recharge the shipping fee for all packages returned to us due to an undeliverable address or Customer Refusal.
The Black Doll Affair realizes that on occasion purchases may arrive damaged or our customers may not always be satisfied with their purchases. Therefore, we have a very simple return policy. If for whatever reason you are not satisfied with your purchase, you have a total of 07 days [based on the date of receipt according to delivery tracking data] to notify us and obtain an RMA # and return your merchandise to exchange it for another size, item of equal or lesser value or receive a credit. After 7 days this policy becomes null and void. Once your store credit is on file it will honored and valid for 60 days from account email notification that a credit is on file. After 60 days your credit is null and void. To obtain your RMA #, please email us at firstname.lastname@example.org - Subject Line Reference: "RMA # Requested." For claims, disputes and tracking purposes, returns, exchanges and credits are ONLY handled in writing via email. Note, this does not pertain to items marked Final Sale or Specialty Item
No refunds. Exchange or Credits Only. Within 7days of the issuance of your RMA#, we must receive your returned merchandise. If we do not receive your merchandise within seven days this policy becomes null and void. Merchandise must be unworn, have all original tags, labels and seals, and be in like new condition. Be advised that Dolls are responsible for the original and any/all additional shipping costs of their merchandise. We highly recommend, but do not require, that you insure the merchandise and use a parcel delivery service that can track your package. Until your merchandise reaches us, customers are responsible for the merchandise. Returns sent to our office without an RMA# will not be validated with an exchange or a credit. Customers are limited to no more than 3 exchanges or credits in a calendar year. Please note, credits or exchanges cannot be used for Gear in the the Store that is marked "Pre Order."
Condition of merchandise: Like new and unworn, merchandise must be returned in its original packaging, with all seals, labels and tags in place. Removing merchandise hang tags, labels, and seals, etc, will void your right to an exchange or receive a credit. Wearing makeup, perfume, deodorant that soils and or leaves a scent on the merchandise will void your rights mentioned above. Smoking, eating or marking the clothes in any shape form or fashion will void your rights mentioned above. Please use caution when trying on merchandise. Merchandise that has evidence that it has been worn will void your rights mentioned above. To reiterate, merchandise that does not reach us within 07 days after the issuance of an RMA#, will void your right to an exchange. Sunglasses and jewelry are non returnable. Due to hygiene reasons, some items including but not limited to, lingerie, undergarments, hosiery, leggings, swim suites, socks, sleeping masks, hats/visors, etc are Final Sale. Clearance or Sales items are Final Sale.
Affiliate Policies: The Black Doll Affair is NOT responsible for any sales or returns made via our affiliates. When shopping with our affiliates [Example: Mattel or items on The Black Market] via blackdollaffairstore.com, customers hereby agree to adhere to the Affiliate’s sales and return policies.
Wrong Items/Damaged Items: If you received the wrong items and it is determined that it was at no fault of yours, with a Shipping Credit applied to your account, we will reimburse the shipping costs of you having to ship the items back to us. Plus, we will pay to have the correct items shipped to you. However, FIRST we must receive the item back. Upon return
receipt of the items, we confirm your claim and determine if in fact the
error was made on our side. Once your claim is confirmed, we
immediately apply a shipping credit to your BDA store account. Please note, that $6
Shipping is the maximum reimbursement paid out by BDA.
When using United States Postal Service, this should take care of
shipping the item back to us, with delivery confirmation. Unfortunately,
we no longer pay in advance of items we're not yet in receipt of. If you do not receive your merchandise or it arrives damaged, after a tracking number is posted to your account, within 7 days of that date, you must notify the dollhouse. Email email@example.com - Include your name, phone number and order number in the email. A Black Doll Affair representative will contact you via email to provide you with an RMA # or your shipping tracking number to locate your package. We're sorry, after 7 days of receipt of damaged or lost items, we're unable to open a case. Thank hue for shopping with us!